Safeguarding Your Privacy: Lisana’s Privacy Policy

Introduction: At Lisana, we are deeply committed to protecting the privacy of our esteemed site visitors and customers. We highly respect and understand the importance of online privacy. We honor the right to personal privacy for each visitor and customer. To this end, we collect and use information on our website only as described in this Privacy Policy.

What this Privacy Policy Covers:

  • How we collect information from you
  • How we protect customers’ information
  • How we use the information and share all personal information provided when you use our websites
  • General information in accordance with existing laws and regulations. Please note that this policy does not apply to practices of third-party agents or individuals over whom we have no direct control, employment, or management.

1. Consent: By using this site, you consent to our Privacy Policy and confirm that you have the legal capacity to provide consent. Otherwise, you may discontinue and log out at this stage.

2. Collection of Personally Identifiable Information: We collect personally identifiable information (including but not limited to email address, name, phone number, physical address, location, photo, banking details when you make purchases, online identifiers, etc.) from you when you create a free account with Lisana. While you can browse certain sections of our site without being a registered member, certain activities (such as placing an order) require registration. We use your contact information to send you offers based on your previous orders and your interests. The information and personal data are provided by you to us using any applicable technology at the time of material, e.g., JWT, web tokens, etc.

3. Use of Demographic and Profile Data: We use personal information to provide the services you request. If we use your personal information for marketing purposes, we will offer you the option to opt out of such uses. Your personal information is used to resolve disputes, troubleshoot problems, ensure the safety of our services, collect owed fees, gauge consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, customize your experience, detect and protect against errors, fraud, and other criminal activities, enforce our terms and conditions, and as otherwise described to you at the time of collection. To enhance our product and service offerings continually, we collect and analyze demographic and profile data about our users’ activities on our website. We use your IP address to diagnose problems with our server, administer our website, and gather broad demographic information. We may occasionally request that you complete optional online surveys. These surveys may ask for contact and demographic information (like location, local government area, age, or income level). This data helps us tailor your experience on our site, providing you with content we believe you’ll find interesting and displaying content according to your preferences.

4. Cookies: We use cookies to collect information. A “cookie” is a small piece of information stored by a web server on a web browser so that it can be later retrieved from that browser. Cookies are useful for allowing the browser to recall information specific to a user. Lisana places both permanent and temporary cookies on your computer’s hard drive. Lisana’s cookies do not contain your personally identifiable information or private data. We use technology to collect this information to make our sites and other content or services we make available to you more engaging and useful. For example, when you visit one of our sites through your computer or other media device, we may combine your visitor session information or other data collected through cookies, web beacons, and other technical methods with your personally identifiable information to enhance your online experiences and to determine which products, promotions, and services you prefer or are likely to be interested in.

5. Governing Principles of Data Processing: a. Your personal data on Lisana shall be collected and processed in accordance with legitimate and lawful purposes consented to by you herein. Further processing may only occur for archiving, scientific research, historical research, or statistical purposes for public interest in line with existing regulations and laws.

b. Personal data shall be adequate, accurate, and without prejudice to the dignity of the individual.

c. Personal data shall be stored only for the period in which it is reasonably needed and shall be secured against foreseeable hazards and breaches, such as theft, cyberattacks, viral attacks, dissemination, manipulation of any kind, damage by natural elements, and other potential risks.

d. We owe a duty of care to you concerning your data.

e. We shall be accountable in line with existing laws and regulations.

6. Sharing of Personal Information: We may share personal information with our corporate entities and affiliates to help detect and prevent identity theft, fraud, and other potentially illegal activities. We may also correlate related or multiple accounts to prevent abuse of our services and facilitate joint or co-branded services that you request when provided by more than one corporate entity. These entities and affiliates may not market to you unless you explicitly opt-in. We may disclose personal information as required by law or in good faith belief that such disclosure is necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third-party rights owners, third-party vendors, contractors, and suppliers who perform services for us or on our behalf and require access to such information to provide those services. Lisana and its affiliates will share some or all of your personal information with another business entity if we (or our assets) plan to merge with or be acquired by that entity. In such a case, the other business entity (or the new combined entity) will be required to follow this privacy policy concerning your personal information.

7. Personal Data Retention Period: Lisana will retain your personal information for as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements.) Upon request for account closure, your account will be closed but this closure will not involve deletion of historical records of the account for the reasons already stated. However, except as may be required by law or law enforcement agents and/or regulators, further processing of the personal information related to the account will cease from the time of closure.

8. Your Privacy Rights: In certain circumstances as provided under the Nigeria Data Protection Regulation or any other applicable law, you may object to the processing of your personal information or request to delete already inputted personal data. To make this request take the following simple steps:

  1. Send an email to
  2. Title your email “Delete My Personal Data”
  3. We will act upon your request in accordance with applicable data protection laws.

9. Links to Other Sites: Our site links to other websites that may collect personally identifiable information about you. Lisana is not responsible for the privacy practices or the content of those linked websites.

10. Security Precautions: Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your